Terms of service

Morning Studio Prg s.r.o.

for the sale of goods through the online store www.morningstudioprg.com

Effective as of 16 September 2026

1. Introductory Provisions

1.1. These Terms and Conditions (hereinafter the “Terms and Conditions”) govern, in accordance with Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of Morning Studio Prg s.r.o. as the seller and operator of the online store and the buyer when concluding a purchase agreement through the online store www.morningstudioprg.com (hereinafter the “E-shop”).

1.2. The seller is Morning Studio Prg s.r.o., with its registered office at Ovocná 520/23, Ruzyně, 161 00 Prague 6, Company ID No. 29899796, registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 454192/MSPH (hereinafter the “Seller”). The Seller’s contact 

details are:  e-mail: info@morningstudioprg.com; telephone: +420 734 369 101.

1.3. These Terms and Conditions apply to the purchase of goods by a consumer through the E-shop. A consumer is a natural person who, outside the scope of their business activity or outside the independent exercise of their profession, enters into an agreement with an entrepreneur or otherwise deals with an entrepreneur.

1.4. If the buyer states their Company ID No. in the order or otherwise indicates that they are acting within the scope of their business activity, the contractual relationship may be treated as a relationship between entrepreneurs; the provisions of these Terms and Conditions intended exclusively for consumers may not apply to such relationship.

1.5. Provisions deviating from these Terms and Conditions may be agreed individually in the purchase agreement. Deviating provisions in the purchase agreement shall prevail over these Terms and Conditions.

1.6. These Terms and Conditions form an integral part of the purchase agreement. The purchase agreement may be concluded in the languages made available in the E-shop. These Terms and Conditions are available in Czech and English.

1.7. The Seller may amend or supplement the Terms and Conditions. This shall not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions. The version effective at the time of conclusion of the specific purchase agreement shall apply to that purchase agreement.

2. Information on Goods, Prices and Characteristics

2.1. The E-shop contains information about the goods, in particular their designation, main characteristics, variants, availability and purchase price. Information about the goods is provided to the extent corresponding to the nature of the goods and the means of communication used.

2.2. The purchase prices of the goods are stated in Czech crowns and include all taxes and charges that the consumer is required to pay in connection with the purchase of the goods. Delivery costs and any other costs are stated separately before the order is sent.

2.3. The prices of the goods remain valid for the period during which they are displayed in the E-shop. This does not affect the Seller’s possibility to conclude a purchase agreement on individually agreed terms.

2.4. For handmade or handcrafted products, in particular ceramics, there may be minor variations in colour, texture, glaze, dimensions or other visual details. These variations may be a natural result of handmade production and are not in themselves a defect, provided that they correspond to the product description and its nature.

2.5. The colour display of products on a screen may be affected by the settings of the buyer’s device and may not exactly correspond to the actual shade of the product.

3. Order and Conclusion of the Purchase Agreement

3.1. The presentation of goods in the E-shop is for information purposes and does not constitute an offer within the meaning of Section 1732(2) of the Civil Code. The Seller is not obliged to conclude a purchase agreement in respect of every product presented.

3.2. The buyer creates an order through the E-shop’s ordering system. The order contains, in particular, information about the goods ordered, their quantity and variant, payment method, delivery method, delivery address and costs associated with delivery.

3.3. Before sending the order, the buyer has the opportunity to check and change the information entered in the order and correct any errors.

3.4. The order becomes binding upon its submission by clicking a button or other control element that clearly informs the buyer that submitting the order creates an obligation to pay. The E-shop must be configured so that the designation of this button complies with legal requirements.

3.5. By submitting the order, the buyer makes an offer to conclude a purchase agreement. The Seller shall confirm receipt of the order to the buyer’s e-mail address without undue delay. Confirmation of receipt of the order does not in itself constitute acceptance of the order unless expressly stated otherwise in the confirmation. The order confirmation shall contain the order details and shall be sent to the buyer in a text form enabling its storage and reproduction.

3.6. The purchase agreement is concluded when the Seller sends the buyer confirmation that the order has been accepted.

3.7. The Seller is entitled to reject an order, in particular in the event of an obvious error in the price or description of the goods, unavailability of the goods, or if it is not possible to properly fulfil the order for technical or operational reasons. If the buyer has already paid the price, the Seller shall refund it without undue delay.

3.8. If the Seller cannot fulfil any requirement stated in the order, the Seller may propose a change to the order to the buyer. In such case, the purchase agreement is concluded only upon acceptance of the amended offer by the buyer.

3.9. The concluded purchase agreement is archived by the Seller in electronic form for the period stipulated by law. The buyer shall receive the order confirmation and the relevant contractual documents at the e-mail address stated in the order.

4. Payment Terms

4.1. The buyer may pay the purchase price and delivery costs using the payment methods currently offered in the E-shop before submitting the order, in particular by cashless payment through an available payment gateway or by bank transfer, if this option is offered in the E-shop.

4.2. In the case of cashless payment, the purchase price is due according to the instructions displayed during the ordering process or stated in the order confirmation.

4.3. Fees for individual payment methods, if charged, will be displayed to the buyer before submitting the order.

4.4. The Seller may require payment of the purchase price before dispatch of the goods, in particular if this corresponds to the selected payment method.

5. Delivery of Goods

5.1. The Seller shall deliver the goods using the method selected by the buyer in the order. Available delivery methods, delivery prices and any conditions for free delivery are stated in the E-shop before submitting the order.

5.2. The goods shall be delivered to the delivery address stated by the buyer in the order or to another place selected during the ordering process.

5.3. The Seller shall deliver the goods without undue delay after conclusion of the agreement, no later than within the period stated in the E-shop or order confirmation, unless otherwise agreed with the buyer. If no delivery period has been agreed, the Seller shall deliver the goods no later than 30 days after conclusion of the purchase agreement.

5.4. If, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than agreed, the Seller may require reimbursement of costs reasonably incurred for such repeated or substitute delivery.

5.5. The buyer is advised to check the condition of the packaging upon receipt of the shipment and to notify the carrier and the Seller of any apparent damage. Failure to comply with this recommendation shall not affect the buyer’s statutory rights arising from defective performance or their right to withdraw from the agreement.

6. Transfer of Risk of Damage

6.1. The risk of damage to the goods passes to the consumer upon receipt of the goods. If the consumer chooses a carrier that was not offered by the Seller, the risk passes to the consumer when the Seller hands the goods over to that carrier.

7. Withdrawal from the Purchase Agreement by the Consumer

7.1. In accordance with Section 1829 of the Civil Code, the consumer has the right to withdraw from a purchase agreement concluded through the E-shop without giving any reason within 14 days.

7.2. The withdrawal period runs from the date on which the consumer or a third party designated by them other than the carrier takes over the goods. If the subject matter of the agreement is several types of goods or delivery of several parts, the period runs from receipt of the last delivery, item or part.

7.3. The consumer may also withdraw from the agreement before receiving the goods.

7.4. The consumer may send the withdrawal from the agreement in particular by e-mail to info@morningstudioprg.com or by post to the Seller’s registered office: Morning Studio Prg s.r.o., Ovocná 520/23, Ruzyně, 161 00 Prague 6. The consumer may use the model form attached to these Terms and Conditions, but is not obliged to do so.

7.5. To comply with the withdrawal period, it is sufficient for the consumer to send the notice of withdrawal before the relevant period expires.

7.6. Withdrawal from the agreement cancels the agreement from the outset. The Seller shall confirm receipt of the withdrawal to the consumer in text form.

7.7. The consumer is obliged to send or hand over the goods to the Seller without undue delay, no later than within 14 days of withdrawal from the agreement. The period is preserved if the consumer sends the goods before its expiry.

7.8. The consumer shall bear the costs associated with returning the goods to the Seller, unless the Seller expressly states otherwise.

7.9. The Seller shall refund to the consumer all funds received from them under the agreement, including the costs of delivery of the goods in an amount corresponding to the cheapest standard delivery method offered. If the consumer chose a more expensive delivery method, the Seller shall refund only the amount corresponding to the cheapest standard method offered.

7.10. The Seller shall refund the funds without undue delay, no later than within 14 days of withdrawal from the agreement. In the case of a purchase agreement, the Seller may wait with the refund until receipt of the returned goods or until the consumer proves that the goods have been sent back, whichever occurs first.

7.11. The funds shall be returned using the same method by which the Seller received them from the consumer, unless the parties agree otherwise and this does not cause additional costs to the consumer.

7.12. The consumer shall be liable to the Seller only for any diminution in the value of the goods resulting from handling the goods in a manner other than that which was necessary having regard to their nature, characteristics and functionality. In the case of clothing, this may include use beyond ordinary inspection and trying on, soiling, damage or removal of protective elements or tags, if their removal was not necessary for ordinary examination of the goods.

7.13. The right to withdraw from the agreement cannot be restricted by requiring the goods to be returned in their undamaged original packaging if such requirement is not justified by a statutory exception or the nature of the goods.

7.14. The right of withdrawal does not apply in the cases specified in Section 1837 of the Civil Code, in particular to goods modified according to the consumer’s wishes or for their person. The mere fact that the goods are produced in a small series, by hand or in a limited quantity is not a reason for excluding the right of withdrawal.

8. Return of Goods Following Withdrawal

8.1. Goods returned following withdrawal from the agreement must be sent or handed over by the consumer to the Seller without undue delay, no later than within 14 days of withdrawal from the agreement. The consumer shall send or hand over the goods to the address or other place for returning goods communicated by the Seller in the confirmation of receipt of the withdrawal from the agreement. The Seller may designate, in particular, a specific collection or drop-off point of a transport service provider for the return of the goods. The consumer shall bear the costs associated with returning the goods, unless the Seller expressly states otherwise.

8.2. The consumer should package the goods appropriately so that they are not damaged during transport. We recommend enclosing the order number or other information enabling identification of the order.

8.3. This does not affect the consumer’s right to withdraw from the agreement or their statutory rights arising from defective performance.

9. Rights Arising from Defective Performance and Complaints

9.1. The Seller is liable to the consumer for the goods being free from defects upon receipt and corresponding to the agreed description, type and quantity, quality, functionality and other agreed characteristics. The goods must also meet the statutory requirements laid down by the Civil Code.

9.2. The consumer may assert a defect that becomes apparent in the goods within two years of receipt. This does not apply to the extent that the defect was caused by the consumer, constitutes ordinary wear and tear, or is another case in which the Seller’s liability for the defect does not arise under law.

9.3. If a defect becomes apparent within one year of the consumer’s receipt of the goods, it is presumed that the goods were already defective upon receipt, unless the nature of the goods or the defect precludes this. This statutory presumption applies only to defects for which the Seller is liable under applicable law and does not apply, in particular, to damage caused by the consumer, improper use or maintenance of the goods, an accident or other act of the consumer, or ordinary wear and tear caused by normal use of the goods.

9.4. The consumer may make a complaint by e-mail at info@morningstudioprg.com or in writing at the Seller’s registered office. The Seller may ask the consumer to send the goods subject to the complaint for the purpose of assessing the defect.

9.5. When making a complaint, the consumer shall provide, in particular, their contact details, order number or other proof of purchase, a description of the defect and the requested method of handling the complaint. Proof of purchase is not the only possible means of proving the purchase if the purchase can be proven otherwise.

9.6. Depending on the nature of the defect, the consumer may request its removal, in particular by delivery of a new item free from defects or by repair, unless the chosen method is impossible or disproportionately costly compared with another method. In cases stipulated by law, the consumer may request a reasonable discount or withdraw from the agreement.

9.7. Upon making a complaint, the Seller shall issue the consumer with written confirmation containing, in particular, the date of the complaint, its content, the requested method of handling and the consumer’s contact details for the purpose of informing them of the outcome.

9.8. A complaint, including removal of the defect, must be resolved and the consumer must be informed thereof no later than within 30 days from the date the complaint was made, unless the Seller and the consumer agree on a longer period.

9.9. After resolving the complaint, the Seller shall issue the consumer with confirmation of the date and method of resolution of the complaint, or, where applicable, written reasons for rejecting the complaint.

9.10. The Seller’s liability for defects does not cover ordinary wear and tear caused by use or defects caused by improper use, maintenance or interference with the goods contrary to instructions or their nature.

9.11. In the case of goods sold at a lower price due to a specific defect, the Seller shall not be liable for that specific defect if the buyer was expressly informed of the defect and it was taken into account in the agreed price.

10. Gifts and Promotional Offers

10.1. If the Seller provides the buyer with a free gift in connection with a purchase, the provision of the gift is an ancillary part of the purchase agreement. If the consumer withdraws from the purchase agreement in full, they shall also return the gift together with the goods, if its nature permits.

10.2. Individual discounts, promotional codes and promotional offers may be combined only if the Seller expressly states otherwise.

11. Customer Account

11.1. The buyer may create and use a customer account in the E-shop. The buyer is obliged to provide correct and up-to-date information when creating and using the customer account.

11.2. The buyer is obliged to protect the login details for their account and not disclose them to third parties. The Seller shall not be liable for misuse of the account as a result of the buyer’s breach of this obligation.

11.3. The Seller may cancel the customer account, in particular if the buyer does not use it for a long period or breaches their obligations under the purchase agreement or these Terms and Conditions.

12. Personal Data Protection

12.1. The processing of buyers’ personal data is governed by a separate Personal Data Processing Policy published on the E-shop.

12.2. Personal data are processed in particular for the purpose of concluding and performing the purchase agreement, fulfilling legal obligations and in other cases specified in the Privacy Policy (https://www.morningstudioprg.com/policies/privacy-policy).

13. Commercial Communications

13.1. The sending of commercial communications and the processing of data for marketing purposes are governed by applicable legal regulations and separate settings and information available on the E-shop. Consent to receive newsletters is not a condition for concluding a purchase agreement.

14. Out-of-Court Settlement of Consumer Disputes

14.1. Pursuant to Act No. 634/1992 Coll., on Consumer Protection, the consumer has the right to out-of-court settlement of a consumer dispute.

14.2. The entity responsible for out-of-court settlement of consumer disputes is 

Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24
120 00 Praha 2
E-mail: adr@coi.gov.cz
Web: coi.gov.cz/informace-o-adr/

14.3. The Seller is not bound by any code of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

15. Product Safety and Product Information

15.1. The Seller places on the market only goods that comply with the requirements of the applicable legal regulations on product safety. If legal regulations require identification, safety or other information to be provided directly with the product, on its packaging or in accompanying documents, the Seller provides such information to the applicable extent.

15.2. The buyer is obliged to comply with the instructions for use and maintenance of the product stated on the product, packaging, accompanying information or product description.

16. Third-party platform services

16.1. The E-shop is hosted by Shopify. Shopify processes personal data when you visit or make purchases through the E-shop, including to provide services that use information about your interactions with the E-shop, Shopify and other Shopify merchants. Information may be shared with Shopify and other third parties located in countries other than your country of residence for the purpose of providing these services. Further information is provided in our Privacy Policy (https://www.morningstudioprg.com/policies/privacy-policy).

16.2. The E-shop also includes features and content provided by Google Maps, including in connection with address search and the selection of delivery and pickup locations. Your use of Google Maps features and content is subject to the then-current Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps) and Google Privacy Policy (https://policies.google.com/privacy).

17. Final Provisions

17.1. If the relationship established by the purchase agreement contains an international element, it shall be governed by Czech law. This does not affect the rights of the consumer afforded to them by mandatory provisions of the laws of the state in which the consumer has their habitual residence.

17.2. If any provision of these Terms and Conditions is invalid or ineffective, it shall be replaced by a provision whose meaning most closely approximates that of the invalid or ineffective provision. The remaining provisions shall not be affected thereby.

17.3. These Terms and Conditions are effective as of 16 September 2026.

17.4. A model withdrawal form is attached to these Terms and Conditions.

ANNEX – MODEL WITHDRAWAL FORM

This form is intended only for consumers. Its use is not mandatory; withdrawal from the agreement may also be made by another unequivocal statement.

Addressee:

Morning Studio Prg s.r.o.

Ovocná 520/23

Ruzyně, 161 00 Prague 6

E-mail: info@morningstudioprg.com

I hereby notify you that I withdraw from the purchase agreement for the purchase of the following goods:

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Order number:

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Order date:

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Date of receipt of goods:

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Consumer’s first name and surname:

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Consumer’s address:

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Account number in the event that the parties agree to refund the funds by a method other than the original means of payment:

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Date:

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Consumer’s signature (only if this form is sent in hard copy):

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