Shipping policy

Last updated: September 13, 2026

Shipping destinations

We currently ship to addresses within the Czech Republic.

Processing and delivery

In-stock orders are normally dispatched on the next business day.

Made-to-order and pre-order items may have longer processing times. The applicable estimated dispatch time is stated on the product page.

Available delivery methods, shipping costs, and estimated delivery times are shown at checkout. We currently offer delivery through Packeta (Zásilkovna) to Z-BOXes and by home delivery.

Once your order has been dispatched, you will receive tracking information where available.

Delivery issues

Please make sure that your delivery details are correct when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has been dispatched.

For delivery to a Z-BOX, your order must be collected within the collection period specified by Packeta. If an order is returned to us because it was not collected or could not be delivered, please contact us to arrange redelivery.

If your order is delayed, lost, or arrives damaged, please contact us so that we can investigate and arrange an appropriate solution.