Refund policy

Last updated: September 20, 2026

Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right of withdrawal, you must inform us

Morning Studio Prg s.r.o.
Ovocná 520/23
Ruzyně
161 00 Prague 6
Czechia
info@morningstudioprg.com
+420 734 369 101

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

We recommend requesting your return through your online account at https://account.morningstudioprg.com/orders, as this allows us to process your return more efficiently.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website at https://www.morningstudioprg.com/pages/eu-withdrawal-form. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalized. Standard made-to-order and pre-order items are not excluded from the right of withdrawal unless they have been made to your individual specifications.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or is not what you ordered, please contact us at info@morningstudioprg.com. Your statutory rights regarding defective or non-conforming goods are not affected by this policy or by the 14-day withdrawal period.